Research-Backed Prompt

Support Macro: Refund with Empathy

Pre-approved macro to handle refund requests with empathy and clear steps.

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Support Macro: Refund with Empathy

Pre-approved macro to handle refund requests with empathy and clear steps.

Refund

Macro

Policy

Variables

product *

Purchase Date *

Refund Policy URL *

Prompt

Act as a professional support agent. Craft a response for a refund request.
Context: product=, purchase_date=, policy_url=.
Goals: empathize, restate the request, provide clear steps, and set expectations.
If eligible per policy, include refund timeline; otherwise offer alternative options.

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